Product Returns

Return Policy

After 45 store credit/account credit/gift card/warranty

Frequent Buyer will accept for return products that are in new condition, are unaltered, and free of damages. In order to receive a full refund, mail back your item within 30 days of product receipt. After 30 days, refunds and returns will not be accepted. All products must be returned with Frequent Buyer tags or labels and must be in their original packaging. For a period of 15 days after the initial 30, so 45 days after the purchase, a product may be returned with a receipt for store credit.

How to return your product:

  1. Select which products you would like to return
    1. Go to My Account > Orders to see your order history
    2. Find the correct order and click the Refund button on the right
  2. Fill out and submit the Order Refund Request Form
  3. Pack the item(s) in the original product packaging using the return label included with your order
  4. Ship the product back to us from your local post office
  5. Upon receipt of your product, we will process your return and you will receive your refund

For any questions about the status of your return or our return policy please email us at